Terms of Use and General Conditions of Sale
Edition of August 11, 2025
These Terms and Conditions of Sale have been translated for convenience. In the event of any discrepancy or conflict between the translated version and the original Italian version, the Italian text shall prevail and be the legally binding version.
The website www.elenapenza.com (“Website”) is the property of Elena Penza and is in use by ELENA PENZA S.R.L. (“Owner” or “Seller”), with registered office in Piazza Addis Abeba 1 – 00199 Rome (RM) VAT IT 16409771009 Rea: RM-1654959
All information, support, requests, or complaints can be forwarded to Customer Service via email at customercare@elenapenza.com
Terms of Use of our Website
1. WEBSITE USE
By using the Website and/or placing orders through it, the user accepts:
- To use the website exclusively for lawful activities.
- Not to place false or fraudulent orders; where there are plausible reasons to believe that the orders are of such a nature, the Owner reserves the right to cancel the order and inform the competent authorities.
- to provide their email address, postal address, and/or other contact details correctly and truthfully. Likewise, the user consents to the use of this information to execute the order (Privacy Policy).
If the information is not provided completely, it will not be possible to proceed with the order.
By placing an order through this Website, the user guarantees to have reached the age of majority (18 years old) and therefore to possess the legal capacity to enter into binding contracts.
The Owner is not responsible for any inconvenience or damage resulting from the use of the Internet, including service interruption, external intrusions, the presence of viruses, or any other incident due to force majeure.
2. INDUSTRIAL AND INTELLECTUAL PROPERTY
The domain name of the Website is the property of the Owner. The Website and its elements are the exclusive property of the Owner and/or the respective holders of the intellectual property and/or copyright rights over them.
The Website in its entirety, as well as its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute works of ingenuity protected by the Industrial Property Code and the Copyright Law. Any total or partial reproduction, download, modification, or use of the brand, videos, logo, and any other element present on this site, for any reason and on any medium, is strictly prohibited without the prior written consent of the Website Owner or the respective holders.
General Conditions of Sale
PREMISE
These general conditions of sale (hereinafter “General Conditions of Sale”) govern the contractual relationship between the Owner and the Customer, concerning the purchase of items marketed by the Owner through the Website and are made available to users so that they are allowed to store and reproduce them.
The premises and the Terms of Use of our Website are integral parts of these General Conditions of Sale. 25
Please read them carefully and save them on an accessible durable medium and/or print them. Please also carefully consult the Privacy Policy and the Cookie Policy.
The Owner undertakes to make these documents always accessible and updated. They can be modified or updated at any time by the Owner, and the user undertakes to view them before placing any order.
1. DEFINITIONS
1.1. “Contract” means the distance sales contract, i.e., the legal transaction concerning the tangible movable goods marketed by the Website, concluded remotely between the Owner and an end user, within a distance selling system organized by the Owner that exclusively uses the Internet as a remote communication technology.
The distance contract is governed by Chapter I, Title III (arts. 45 et seq.) of Decreto Legislativo 6 settembre 2005, n. 206 (“Consumer Code”), when it involves a consumer, and by Legislative Decree 9 April 2003, no. 70, containing the regulation of electronic commerce.
1.2. “Customer” means the consumer as a natural person, who is 18 years of age or older, and who places an order for purposes unrelated to the entrepreneurial, commercial, craft, or professional activity possibly carried out by the same.
The Owner reserves the right not to process orders received from users who are not definable as “Customers”.
1.3. “Order” means the purchase proposal that the user sends to the Website Owner, completing the order procedure described.
1.4. “Products” means the tangible movable goods subject to sale on this Website.
2. SERVICE AVAILABILITY
2.1. The Owner reserves the right, in any case, not to accept orders, from anyone, that appear anomalous in relation to the quantity or frequency of purchases made on the site. The Owner also reserves the right not to accept orders from: a) users with whom a legal dispute is ongoing; b) users involved in credit card payment fraud; c) users who have provided identifying data that are later found to be false, incomplete, or inaccurate.
3. SCOPE OF APPLICATION
3.1. These General Conditions of Sale apply to all sales made by the Seller on the Website. The applicable General Conditions of Sale are those in force on the date the purchase order is sent.
3.2. These General Conditions of Sale do not regulate the sale of products or the provision of services carried out by third parties using direct links to the Website through banners or other hyperlinks/links. The Owner does not carry out any type of control/monitoring on the websites accessible through such links. Therefore, in no case can the Owner be held responsible for the goods or services promised by third parties or for the execution of transactions between the Website customers and third parties.
3.3. These General Conditions of Sale may be modified at any time. Any changes and/or new conditions will be effective from the moment of their publication in the “General Conditions of Sale” section of the Website. For this reason, users are invited to consult the most updated version of the General Conditions of Sale before placing any order. The General Conditions of Sale applied are those in force on the date the purchase order is sent. The user is required to carefully read the most updated version of these General Conditions of Sale, which they are allowed to store, reproduce, and print on a durable medium, as well as all other information provided, before and during the purchase procedure.
4. ORDER SUBMISSION PROCEDURE AND CONTRACT CONCLUSION
4.1. In implementation of the provisions of Decreto Legislativo 9 aprile 2003, n. 70, concerning electronic commerce, the Seller informs you that the purchase procedure will take place as follows:
- Order Submission: To send the order, you must fill out the order form in electronic format and transmit it to the Seller, electronically, following the instructions that will appear from time to time on the Website. The procedure is available in Italian, English, French, and Spanish and can always be corrected, modified, and canceled until the moment the order is sent.
- Order Summary: Before submitting the order, you can identify and correct any possible errors that occurred during the completion of the fields and carefully read these General Conditions of Sale, of which you can print a copy using the print option in your browser, to keep a copy for personal use.
- Contract Conclusion: The Contract is considered concluded when the order form reaches the Seller’s server and the information related to the order has been preliminarily verified as correct.
- Order Confirmation: Following the submission of the order, you will receive, at the email address indicated during registration, an email confirming receipt of the order by the Owner (the “Order Confirmation”). The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to the Seller via email at customercare@elenapenza.com.
- Invoice Submission: the Seller will send a courtesy copy of the invoice.
- Order Cancellation: Order cancellation by the Seller may occur in the cases referred to in point 4.3. and in cases where the Customer fails to pay the amounts due for the product and shipping costs, as better specified below.
4.2. By placing an order, the Customer declares to have viewed all the information provided during the purchase procedure and declares to fully accept these General Conditions of Sale. By submitting the order, the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due pursuant to these General Conditions of Sale and that the order cannot be modified or canceled.
4.3. Orders are subject to acceptance by the Seller, who reserves the right, at its discretion, to refuse the order, including in cases where:
a) the order cannot be executed due to an error in the information provided by the Customer at the time of order submission (e.g., payment card; expiration date, etc.); incorrect billing address; insufficient or incorrect shipping address; misleading information.
b) an error occurred on the Website: e.g., an error relating to the price or the product description.
c) an error occurred in the product availability.
4.4. The purchase contract will be considered resolved in the event of non-payment, even partial, of the price of the products, shipping costs, if applicable, and any other additional cost, as resulting from the order (“Total Amount Due”). If the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will be considered legally terminated pursuant to and for the purposes of art. 1456 of the Italian Civil Code. The Customer will be notified of this termination and the consequent cancellation of the order.
4.5. Pursuant to art. 12 of Decreto Legislativo 9 aprile 2003, n. 70, the Owner informs the Customer that every submitted order is stored in digital or paper form at its headquarters, according to criteria of confidentiality and security. The Customer can request a copy from the Seller at any time.
5. PRODUCTS AND THEIR AVAILABILITY
5.1. The Products for sale through the Website are described in the relative information sheets (“Product Sheet”), which illustrate their main characteristics. It is understood that the images and descriptions included in the Product Sheet may not perfectly represent the products, which may differ in color or size. The Owner undertakes to ensure that the products are represented as closely as possible to reality.
The technical instructions and composition descriptions of the products are available in the languages in which the site is available (Italian, English, French, Spanish). By placing the order, the Customer declares to understand one of these languages and to consider it sufficient for the fulfillment of all information obligations regarding the composition of textile products and the care and maintenance of the garments (washing instructions).
5.2. In the case of orders containing more than two units per single model, the Seller reserves the right to limit the quantity that can be purchased, in order to guarantee an equitable distribution of the products and manage stock availability. In this event, the Seller will propose a variation of the order to the Customer, which must be expressly accepted by the Customer within two (2) days of the communication. In the absence of a response within this deadline, the order will be considered canceled, and no amount will be charged or, if already paid, will be fully refunded.
5.3. All orders for Products are subject to their availability. Product availability refers to the moment the Customer consults the product sheets and must in any case be considered indicative since the Website can be visited simultaneously by multiple users, and it could happen that, at the same moment, multiple users place an order for the same product. Therefore, it could happen that the Website’s computer system indicates a product as available when it is actually unavailable, having been sold to others before the order confirmation. In such cases, the Seller cannot in any case be held responsible for the unavailability of one or more products.
5.4. The Seller cannot even be considered responsible for the temporary or definitive unavailability of one or more products. In the event of unavailability of the requested products, the Customer will be informed by email communication. The Customer may decide:
a) to accept a delivery term extension offered by the Seller, if a restock is possible, with an indication of the new delivery deadline.
b) to accept the delivery of only the available products, if only some of the purchased products are available, obtaining a refund for the unavailable ones.
c) in case of absolute unavailability, to request the cancellation of the order, with consequent refund of any amounts already paid.
In all cases, the Customer may also accept a discount voucher to be spent on purchases on the Website, in the terms, methods, and any limitations that will be communicated by the Seller.
6. PAYMENTS
6.1. The Customer undertakes to pay the price of the purchased Products within the times and methods indicated by these General Conditions of Sale. Any payment by the Customer may only take place by means of one of the methods indicated in the footer of the Website and described below.
6.2. PayPal. Payments via PayPal are accepted. If the user chooses the digital wallet as a means of payment, they will be redirected to the relevant site where they will make the payment according to the procedure provided and regulated therein. This service provides for the use of the latest and most updated SSL security protocols and data encryption. Confidential data (credit card number, expiration, and cryptogram) are never stored by the Website, nor do they ever come into the possession of the Owner.
6.3. In case of contract termination and in any case of refund, unless otherwise agreed, the Seller will refund the Customer the amount due using the same payment instrument used for the purchase. In the case of using PayPal, once the credit order has been arranged in favor of the Customer’s PayPal account, the Seller cannot be held responsible for any delays or omissions in the crediting of the refund, to contest which delays the Customer must contact PayPal directly or the credit card institution or the relative digital wallet service used for payment.
6.4. To ensure payment security, payment services provide for the use of the latest and most updated SSL security protocols and data encryption. For the same purpose of payment security, in implementation of Directive (EU) 2015/2366 (Payment Services Directive 2 or ‘PSD2’), for payments totaling more than 30 euros, the Payment Services may require the user to authenticate using devices and procedures that ensure Strong Customer Authentication. For this purpose, the user may be asked to authenticate using mobile devices or other tools required by the Payment Services. Failure to complete the procedure described above may imply the impossibility of finalizing the purchase on the Website.
7. PRICES
7.1. The sale prices displayed on the Website are to be understood in Euro and include VAT (if applicable) and any other tax possibly applicable for sale in the EU territory; however, they do not include customs duties, import taxes, taxes, and customs brokerage fees, if applicable based on the destination of the order. Customers residing in a non-EU country are invited to contact the competent local authorities or the local customs office for detailed information before placing the order. The price applied to the contractual relationship between Seller and Customer will be the one in force at the time of the order and indicated in the Order Confirmation, without considering price increases or decreases, even for promotions, possibly occurred subsequently.
7.2. If the price of a product is discounted and the discount percentage and the full reference price are indicated on the Website, this indication will be formulated with reference to the lowest price applied in the last 30 days.
8. SHIPPING TIMES AND COSTS
8.1. Shipping costs are borne by the Customer and are calculated at the end of the purchase process, before payment is made, as they vary based on the delivery area.
8.2. Product shipping will take place only after receiving confirmation of the successful payment of the Total Amount Due by the Customer and will be managed by an appointed carrier. The purchase contract will be terminated pursuant to art. 1456 of the Italian Civil Code, without prejudice to the right to compensation for damages, in the event of non-payment of the Total Amount Due. Unless otherwise agreed in writing, the order will consequently be canceled.
8.3. The Customer will be informed by an email confirmation that the order is being shipped (the “Shipping Confirmation”).
8.4. Delivery times are those indicated in the order summary, before the user transmits the order, and in the Order Confirmation and Shipping Confirmation emails and, in any case, within thirty (30) days from the conclusion of the contract. If a specific term is not indicated, delivery will take place within thirty (30) days from the conclusion of the contract. Saturdays and Italian holidays are excluded. In case of the recipient’s absence at the indicated address, the appointed carrier will contact the recipient by telephone or send a notification email and attempt a new delivery the following day.
8.5. Impossibility of Delivery. If it is not possible to deliver due to the recipient’s absence, the order will be placed in storage, and you will be left a notice specifying where your order is located and the methods for arranging a new delivery. If it is not possible to complete the delivery within the storage period, we will assume that you intend to terminate the contract; therefore, the order will be canceled pursuant to art. 1456 of the Italian Civil Code, and all amounts, including delivery costs (with the exclusion of any additional costs deriving from your choice of a delivery method different from the ordinary method offered by us) will be returned to you without undue delay and, in any case, within 14 days from the date of termination of the Contract.
The costs of returning the order resulting from the termination of the contract will remain at your expense.
8.6. Delays in Delivery. If the purchased product is not delivered or is delivered late compared to the indicated delivery times, the Customer, pursuant to art. 61 of the Consumer Code, invites the Seller to make the delivery within an additional period appropriate to the circumstances (“Additional Term pursuant to art. 61, paragraph 3, of the Consumer Code”). If the additional term thus granted expires without the products having been delivered to him, the Customer is entitled to terminate the contract, without prejudice to the right to compensation for damages (“Contract Termination pursuant to art. 61, paragraph 3, of the Consumer Code”).
8.7. The delivery obligation is fulfilled with the transfer of the material availability or in any case of the control of the products to the Customer or to third parties designated by him. It is the Customer’s responsibility to check the condition of the product delivered to him. The risk of loss and damage to the products, for a cause not attributable to the Seller, is transferred to the Customer when the latter, or a third party designated by him and different from the carrier, materially enters into possession of the product.
8.8. Receipt of Goods. The Customer is recommended to check upon delivery: the number of packages, the number of products received, that the packaging is intact and not altered, even in the sealing materials, and is invited, in their interest, to report any anomalies to the Carrier, accepting the package with specific reservation, indicating the reason for the reservation (for example: FOR SUSPECTED TAMPERING: if the package appears open or not perfectly sealed; FOR IMPROPER HANDLING: if it is not delivered with care or diligence by the carrier; FOR VISUALLY DAMAGED PACKAGE: if the package shows visible damage, or is visually altered). This will allow the Customer to act against the Carrier for the loss or damage of the products.
Any report of hidden damage or anomalies must be reported to the Seller within 7 calendar days of delivery, to Customer Service at the following email address: customercare@elenapenza.com
9. RIGHT OF WITHDRAWAL
9.1. The Customer who qualifies as a consumer pursuant to art. 3, paragraph I, lett. a) of the Consumer Code, has the right to withdraw from the contractual relationship with the Seller, without specifying the reason and without having to bear costs other than those described in the following point 9.5. The right of withdrawal can be exercised within the withdrawal period.
9.2. The withdrawal period (“Withdrawal Period”) expires after 14 days:
a) from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods, or,
b) in the case of an order with multiple products that are delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last product,
c) in the case of delivery of a product consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece.
The Customer has exercised the right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the aforementioned right is sent before the expiry of the Withdrawal Period.
9.3. How to exercise withdrawal. To exercise the right of withdrawal, the Customer must inform the Seller, before the expiry of the Withdrawal Period, of their decision to withdraw. 144For this purpose, the Customer can:
a) use the standard withdrawal form made available at the following link (“Standard Withdrawal Form”).
b) or submit any other explicit statement of their decision to withdraw from the contract (“Declaration of Withdrawal”) indicating: order number, the product(s) for which they intend to exercise the right of withdrawal, their address.
The Standard Withdrawal Form or the Declaration of Withdrawal must be sent to Customer Service at the following email address: customercare@elenapenza.com
The Customer exercising the right of withdrawal is invited to use a durable medium that proves the sending of the withdrawal communication, since art. 54, last paragraph, of the Consumer Code, places the burden of proof relating to the exercise of the right of withdrawal on him.
9.4. Return Costs. The Customer who has exercised the right of withdrawal must return the Product to the Seller at their own expense, using the carrier proposed by the latter or a carrier of their choice, without undue delay and in any case within fourteen days from the date on which they communicated their decision to withdraw from the contract. The deadline is met if the Customer sends back the goods before the expiry of the fourteen calendar-day period.
The Customer who exercises the right of withdrawal is responsible for the decrease in the value of the products resulting from handling the products other than what is necessary to establish the nature, characteristics, and functioning of the same. The Product must in any case be kept, handled, and inspected with normal diligence and returned intact, complete in all its parts, perfectly functioning, accompanied by the packaging, all accessories and illustrative leaflets, original tags and labels, where present, still attached, suitable for the use for which it is intended, and free of signs of wear or dirt. The right of withdrawal cannot be exercised only for some parts of the product (e.g., accessories).
The right of withdrawal is also excluded in the case of removal of the guarantee seal from the product, which constitutes alteration of the substantial integrity of the product. No refunds will be made for products returned without the guarantee seal.
9.5. Product Return. The return of the Product to the Seller is the responsibility of the Customer. The Product, duly packaged and protected, must be shipped to the following address:
ELENA PENZA S.R.L.
Viale Etiopia 18 – 00199,
Roma (RM), Italy
9.6. Refunds. In case of withdrawal, the Seller will refund the Customer the Total Amount Due, including shipping costs, if incurred by the Customer, with the exception of any supplementary costs resulting from the Customer’s choice of a type of delivery different from the least expensive type of standard delivery offered by us. The Seller will refund without undue delay and in any case within fourteen calendar days from the day on which it is informed of the Customer’s decision to withdraw from the contract. The Seller will execute the refund of the Total Amount Due using the same means of payment used by the Customer during the order, unless the latter has expressly agreed otherwise and provided that the latter does not incur any cost as a consequence of the refund. The Seller may withhold the refund until it has received the goods or until the Customer has demonstrated that they have sent the goods back, whichever is earlier.
If the Customer exercises the right of withdrawal only for some of the products of a multiple-product order, the refund of the initially incurred shipping costs will be proportional in relation to the cost of each product. In any case, the refund can never exceed what was actually paid by the user.
9.7. Non-compliant Exercise of the Right of Withdrawal. If the right of withdrawal is not exercised in a manner compliant with the provisions of law, it will not lead to the termination of the contract and, therefore, will not give the right to any refund. The Seller will notify the Customer of this within 10 working days of receiving the Product, rejecting the withdrawal request. The Product, if already received by the Seller, will remain at its disposal for collection by the Customer, which must take place at the Customer’s expense and under their responsibility.
9.8. Decrease in the Value of the Returned Product. In the case of a decrease in the value of the Product due to handling of the products other than what is necessary to establish the nature, characteristics, and functioning of the same, the amount to be refunded will be deducted by an amount equal to the decrease in value. The Customer will be informed of this by the Seller within 7 working days of receiving the product. If the refund has already been made, the Seller will provide the bank details for the payment due by the Customer due to the decrease in the value of the Product.
9.9. Exclusion of the Right of Withdrawal. The right of withdrawal is excluded in the cases provided for by art. 59 of the Consumer Code.
10. PRODUCT SAFETY
The products for sale on the Website are safe (art. 5 of EU regulation 2023/988). Pursuant to art. 19 of EU regulation 2023/988 GSPR, we indicate the contact details of the manufacturer of the products for sale on the Website: Elena Penza s.r.l., Piazza Addis Abeba, 1 – 00199 – Rome customercare@elenapenza.com. For any reports regarding product safety, you can contact the manufacturer at the addresses indicated above, specifying that the communication concerns product safety.
11. LEGAL GUARANTEE
11.1. The products marketed on the Website are covered by the Legal Guarantee of Conformity referred to in articles 129 et seq. of the Consumer Code, which is reserved for consumers pursuant to art. 3, paragraph I, lett. a) of the Consumer Code. The Legal Guarantee of Conformity operates when the lack of conformity manifests itself within 2 years from the delivery of the product (“Guarantee Validity Period”). To benefit from the guarantee, the Customer must keep the invoice (or the delivery note) that they will receive along with the purchased products.
11.2. Exclusions of the Guarantee. The following are excluded from the scope of the Legal Guarantee:
- normal wear and tear of the product;
- any defects determined by modifications made to the product, by the Customer or by third parties on their behalf;
- accidental events or Customer responsibility, from use of the product that is not compliant with its intended use;
- factors external to the normal use of the product;
- for defects of which the Customer was already aware.
11.3. Consumer Remedies. In case of a lack of conformity, the Customer has the right to obtain the remedies provided for by articles 132 et seq. of the Consumer Code.
11.4. Request for Warranty Assistance. In case of a lack of conformity, the Customer, within the Guarantee Validity Period, may request warranty assistance by sending an email to customercare@elenapenza.com
11.5. Shipping of Products under Warranty. Only after obtaining the authorization number from the Seller, the product for which the lack of conformity is complained must be shipped to the Seller, who will bear the return costs or will appoint its own carrier for collection, to the following address:
ELENA PENZA S.R.L.
Viale Etiopia 18 – 00199,
Roma (RM), Italy
12. PRIVACY AND COOKIE POLICY
12.1. For information regarding the processing of personal data carried out by the Website, please read the Privacy Policy.
12.2. For information regarding cookies, i.e., small text files that allow information on visitors’ preferences to be stored to improve site functionality, simplify navigation by automating procedures, and for site use analysis, please read the Cookie Policy.
13. ACT OF GOD OR FORCE MAJEURE
13.1. The Seller declines all responsibility for any non-fulfillment of its contractual obligations in case of act of God or force majeure.
14. INTEGRITY
14.1. These General Conditions of Sale consist of the totality of the clauses that compose them.
14.2. If one or more provisions of these General Conditions of Sale were to be considered invalid or declared as such pursuant to law or following a decision by a competent body, the other provisions will continue to have full force and effect.
15. INDEMNITY
The user undertakes to use the Website and the Products purchased on the Website exclusively in accordance with these General Conditions of Sale, for lawful purposes and in any case without harming the rights of the Owner and/or third parties. The user undertakes to indemnify the Owner, its employees or collaborators, from any request for damages or claims made by third parties for acts or omissions of the user carried out during their interaction with the Website or in relation to purchases of products on the Website.
16. APPLICABLE LAW AND COMPETENT FORUM, ALTERNATIVE DISPUTE RESOLUTION
16.1. All contractual relationships between the parties and these General Conditions of Sale are governed by Italian law.
16.2. For any dispute relating to the application, interpretation, and execution of these General Conditions of Sale, the competent court is the court of the place where the consumer resides or has elected domicile in Italy. In the case of a foreign user or professional, for any dispute relating to the application, interpretation, and execution of these General Conditions of Sale, the competent court is the Court of Rome.
16.3. The Owner does not adhere to a specific A.D.R. or ‘Alternative Dispute Resolution’ body referred to in articles 141 bis et seq. of the Consumer Code.
16.4. The right of the consumer user to appeal to the ordinary court competent for the dispute arising from these General Conditions of Sale is reserved, whatever the outcome of the out-of-court settlement procedure described above, as well as the possibility, where the conditions are met, of promoting an out-of-court resolution of disputes relating to consumer relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.
16.5. The user residing in an EU Member State other than Italy can also access, for any dispute relating to the application, execution, and interpretation of these General Conditions of Sale, the European procedure established for small claims, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights, and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.
17. CUSTOMER SERVICE AND COMPLAINTS
To obtain information, send communications, request assistance, or submit complaints, the User can contact Customer Service by sending an email to customercare@elenapenza.com
The Seller will respond to complaints as quickly as possible and in any case within 5 working days of receiving them.
